JOSEPH's CV
JOSEPH JOB
E-Commerce Manager | Marketplaces |Category and Key Account Management
Profile summary
Experienced E-Commerce Manager with over 15 years shaping digital marketplace and commercial operations. Known for driving key account management, category development, and supply chain optimization across platforms. Committed to delivering sustainable business growth through strategic planning and operational execution.
Career highlights
Marketplace Account Management: Maintained top-tier STEP ratings on Amazon for 7 consecutive years by enforcing high standards in availability, fulfilment, and customer experience.
Fulfilment Model Development: Built 5+ category-specific fulfilment models encompassing standard, Heavy and Bulky, and Hazardous categories across major marketplace infrastructures.
Warehouse Network Management: Set up a network of 8+ regional warehouses that reduced logistics costs by 15 percent and improved SLA compliance in key zones.
Channel Portfolio Strategy: Developed 3+ channel-exclusive product portfolios that increased category margins by 25 percent and supported portfolio sustainability.
Key skills
Professional experience
Steers e-commerce and modern trade business operations across Pan-India markets, reporting to senior leadership and managing a cross-functional team alongside multiple platform accounts and regional logistics models.
- Maintains top-tier STEP ratings on Amazon for 7 consecutive years by enforcing high standards in availability, fulfilment, and customer experience.
- Built 5 category-specific fulfilment models encompassing standard, Heavy and Bulky, and Hazardous categories across major marketplace infrastructures.
- Set up a network of 8 regional warehouses that reduced logistics costs by 15 percent and improved SLA compliance in key zones.
- Executed Joint Business Plans annually with key partners through structured inventory forecasts and marketing event tie-ins.
- Developed 3 channel-exclusive product portfolios that increased category margins by 25 percent and supported portfolio sustainability.
Shaped go-to-market strategy and offline distribution networks across emerging regions in India. Aligned cross-functional teams spanning finance, sales, and marketing to execute regional growth operations.
- Coordinated with brand and communication teams to implement a brand repositioning campaign across multiple product categories.
- Partnered with Deloitte and Accenture on organizational transformation projects including UDAAN and Tez, covering sales personnel.
- Managed annual sales governance reviews and engagement programs reaching channel partners and influencers across multiple states.
- Completed structured rotation and project assignments across sales and business development functions.
- Supported field sales teams in lead generation, client engagement, and market mapping activities.